The most common
complaint about restaurants is not the food or the décor. It’s the
service. RECS is your simple but ingenious solution. If you wish to offer the
best in customer service, you’ve got to have RECS. RECS is useful not
only in restaurants, but anywhere that money is made by providing service
exactly when and where it is needed within the premises of a particular
establishment, such as a night club or a resort. RECS also allows
establishments where people seat themselves out of the normal line-of-sight
from wait staff (such as cafes with outdoor terraces) to know when customers
arrive and wish to order. RECS significantly
increases the level of customer satisfaction by addressing two major issues
to which you can probably relate: everyone's been in a restaurant and felt
ignored by their server, and everyone’s been in a restaurant and felt
interrupted or bothered by their server. RECS also helps you
to serve guests faster, increase table-turns and reduce walk-aways. Not
only does RECS increase customer satisfaction, making customers more likely
to come back, and to do so more often, and encouraging people who never used
this system before to come for the first time; RECS also increases the average amount ordered per guest, especially of such things as alcoholic
beverages and deserts, and RECS increases the efficiency with which servers
work, and more than any waiter-light or flag can do (which still require
waiters to come by and look), so each server can service more tables, and
so Because
RECS’s effect is achieved primarily through increasing server efficiency,
even the smallest establishment with at least one server will benefit from
its use. Tweedell’s RECS
(T_RECS) Copyright ©
2008 |